Frequently Asked Questions
Buy Back Range
We accept various laptops, tablets, and phones including:
- Windows devices
- Apple Accessories
If your device is not listed on our website, please reach out to us.
Device Condition Definitions
We will assess your device within 8 business hours. If you're satisfied with the assessment price, we'll transfer the payment to your nominated account by the end of the business day.
If you require urgent payment, please contact us, and our team will assist accordingly.
We buy any electronic devices, ranging from laptops, phones and iPads.
Kindly contact us if your device is not listed on our website.
You will be prompted to enter your email address and Password.
Please click the "Login" button at the top of our Home page and proceed to the "Edit your details" section.
If you encounter any issues resetting your details, please contact us.
Please click the "Login" button at the top of our Home page and select "Forgot password?"
Follow the instructions and you should be good to go!
We always send our customer updates if we are able to, but sometimes we might miss them.
Please check your spam or Junk folders, and contact us if you still do not receive them.
Alternatively, you are also able to log in to your account online and check your status.
All the information we ask for, when you place your order is essential for us to process your order and keep you upto date.
We do not sell, rent or otherwise pass on any of your details to other parties.
No postage payment is required on your part. We offer free postage and free returns if you are dissatisfied with the assessment price.
*Please note that return postage fees may apply for devices received with activation locks, incorrect specifications, or incorrect manufacturing years.
Expired orders will need to be resubmitted
Simply log in to My Account > create new Sell Order.
Our system will send you an email notification once we have received your device.
It should take approximately 2-6 business days to be delivered to us. With remote regional areas, parcels can typically take up to 7 - 10 business days to arrive.
*If you are in a rush to receive your payment, kindly select the express post option. Please note, we do not cover any additional cost inccured from the express post.
You will be notified by email, at each stage of the process.
Alternatively, you are able to receive updates and payment status anytime by logging into your account online.
You can determine your device model using the model number printed on the back of the device.
Alternatively, you can identify the model on the Apple website. To do so, select "Serial Number Check (Apple)" from the header of our website.
If you're still uncertain about the model number, please email us at email@example.com. Our friendly staff is always here to assist you
To remove iCloud from an Apple Device, please refer to Apple's instructions.
You can access their guidelines at: https://support.apple.com/en-au/guide/icloud/mmfc0eeddd/icloud
If any product or products turn out to have been reported lost or stolen,
we will not process payment or return the device to you, and the device will be returned to the rightful owner or to the local police station.
No payment will be made and the device will not be returned.
To expedite the processing of your sell order, we kindly ask you to describe the device's condition according to our condition guidelines. These guidelines are provided when you make a selection for the condition.
If the received device's condition does not match your description, our team will send you a revised offer. If you are not satisfied with the revised price, we will return your device to you at no cost.
Please be aware that return costs are increasing every 6 months. To help us serve you better, we hope you'll provide an accurate description of your device's condition. This will minimise the need for any potential returns.
Thank you for your understanding and cooperation.