Frequently Asked Questions

Buy Back Range

We do accept any other electronic products. Kindly contact us if your device is not listed on the website. 
No. generally these are CDMA phones, and have no Trade in value.

Device Condition Definitions

We are a victoria registered second-hand dealer, and we will definitely handle your device promptly. 

You will receive the quoted price on the website if the device is as described, and you have the option to have the device back for free,. 
We will assess your device within 8 business hours. If you are happy with the assessment price, we will transfer the payment to your nominated account instantly. 

We buy any electronic devices, ranging from laptops, phones and iPads. 

Kindly contact us if your device is not listed on our website. 


Please click on the "My Account" at the top of our Home page.
You will be prompted to enter your email address and Password.
Please click on the "My Account" at the top of our Home page.
and simply go to Edit your Details 
click here
If you forget your password, please click onto My Account at the top of our home page.
Enter the e-mail address associated with your registered account, then click Submit.  We'll email you, where you can easily create a new password.
Simply clicking onto 
"My Account" at the header of our website.
Log in with your registered Email Address and Password.

We always send our customer updates if we are able to, but sometimes we might miss them. 

Please check your spam or Junk folders, and contact us if you still do not receive them. 

Alternatively, you are also able to log in to your account online and check your status.

All information collected is encrypted to ISO/IEC 27001 date security standards. 

All the information we ask for, when you place your order is essential for us to process your order and keep you upto date.
We do not sell, rent or otherwise pass on any of your details to other parties.


No postage payment is required from your end. We offer free postage and free return if you are unhappy with the assessment price. 
Please select your model and complete the sales order, you will then have options for a satchel to be sent out to you.
Please send your device(s) within 14 days of creating your sell order. 

Expired orders will need to be resubmitted
Simply log in to My Account > create new Sell Order. 

If you are worried your device might be lost during transit, you can purchase insurance cover with Australia post. 

*Please note, we do not cover any additional insurance costs. 

Our system will send you an email notification once we have received your device. 

It should take approximately 2-6 business days to be delivered to
us.  With remote regional areas, parcels can typically take up to 7 - 10 business days to arrive.

*If you are in a rush to receive your payment, kindly select the express post option. Please note, we do not cover any additional cost inccured from the express post. 

Kindly complete the online Bulk Order request Click here


If you are happy with the assessment price, your device payment will be processed ASAP (within 1 - 2 hours)
You will be notified by email, at each stage of the process. 
Alternatively, you are able to receive updates and payment status anytime by logging into your account online.
If you have not received your payment within 5 days,
please contact our 
Customer Support Team by email or phone.
1300 771 330

What Model

You can find out your device model, through the model number printed on the back of the device. 

If you are still unsure with the model number, you can email us at , our friendly staff is always ready to assist you 

Cloud Locks

A: website.

  • Log into with Apple ID and password
  • Select device from “All Devices” drop down and select your device (top, centre of screen)
  • Device pop up box will appear.
  • Click “Remove from Account “
  • confirm by clicking “Remove”
B: From another Apple device with same Apple ID (iOS 10.3 or later)
  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]
Here is the way to turn it off Reactivation Lock from Google’s website.

  • Log into with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

iPhone Model Comparison

Locate the imei or serial number of your device
and go to this great website

Other Questions

We will only honour the Buy-Back price if you are the rightful owner.
If any product or products turn out to have been reported lost or stolen,
we will not process payment or return the device to you, and the device will be returned to the rightful owner or to the local police station. 
Counterfeit/fake devices sent will be recycled. 
No payment will be made and the device will not be returned.

If the condition of the device received does not match the cosmetic condition selected in the order, we will offer you a revised price. 

We will return your device for free, if you are unhappy with the revised price. 

As long as you inform us before we process your device(s).  
Simply contact our friendly customer representative, and we are happy to assist you with the matter. 

All devices are plugged into Mass Data Erasing software.
Even before we start to Grade and test your device(s).

All materials received by Cashaphone are Data erased to DoD 5220.22 non reversible standards.
Any products that do not turn on are recycled and processed according to Aust. State and National laws and in an environmentally controlled manner, eliminating ewaste to landfill.

Any questions?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Customer Support

(03) 9056 9117

Send us a message